Project Overview
Help Deloitte make the UX of their childcare services portal intuitive so new users can learn and adapt quickly. Reduce time on screen and spend more time serving families.
Problem Statement
How might we create a wonderful experience for Child Care Workers (or Applicant Families or Child Care Providers) as they navigate a functionality-rich application? The goal would be to help make this UX intuitive so new users can learn and adapt quickly. Reduce time on screen and spend more time serving families.
Research
User Journey Map
The Solution
Accessibility
Intuitive and easy to navigate
The link to Learn More is underlined to let users know it is clickable.
The buttons are used for the register and sign-in options to distinguish and highlight these essential actions.
Emotional Intelligence
We are designing for people. Create a quality navigation experience by integrating user-friendly tools.
Example of the dashboard with personalized greeting message.
Role
UX Research Lead
Timeline
Inclusivity
Navigate the website with ease, regardless of disability.
Encompasses a broad and diverse group of individuals
Post our content auditing of the website, we created user personas to understand our users better.
Meet Jenny, a potential client who would be using the portal to register as a provider. Jenny is based in Savannah, GA, and she previously owned a toy store which shows her love for children.
She now wants to expand her business by providing a safe and happy space for children.
The empathy map helped our team deeply understand what our user persona, Jenny felt and what she expects from a website for smoother navigation.
Conducted usability testing to further enhance the website and understand any shortcomings.
10 weeks
